Global Cloud Serivices & Software Company Integrated a structured program for modernizing Windows legacy applications with Private Equity firms via internal sales channels, assisting related portfolio companies in updating functional code to cloud-native and open platforms. Provided Private Equity firms with visibility into potential cloud cost savings and increased business agility through the migration from 2-3 tier legacy architectures to event-driven, cloud-native services. Business case value included cost optimization and greater profitability leading to higher portfolio values. This partnership resulted in a 34% increase in top-of-funnel sales opportunities for existing workload modernizations and a 23% increase for new cloud migrations. In partnership with value-added resellers, interlocked the Windows legacy modernization program by crafting bespoke business cases for customers, aimed at transitioning legacy workloads to open and cloud-native platforms. The alliance's structure broadened the cloud migration value proposition beyond a tiered preferred pricing agreement, with discounts ranging from 40-60%. This approach provided customers with the flexibility to choose between reseller consulting services or cloud service provider resources for their service delivery. The initiative resulted in a 31% uptick in proactive modernization engagements and a significant reduction in prospecting time for individual accounts, saving an average of 32 hours per month for each business development manager. Additionally, there was a surge in the utilization of reseller consulting services, averaging 57 FTE hours monthly. ​Partnered with a diverse range of Fortune 100/500 and Mid-market clients across various sectors, such as Healthcare, Retail, Pharmaceuticals, Aerospace & Defense, Software Services, and Media & Entertainment. Modernized their legacy applications and database workloads on the public cloud, resulting in a significant reduction of over 612,000 hours in Infrastructure as a Service (IaaS) runtime and returning an average profitability increase of 39% per customer.       ​ Global Infrastructure Managed & Professional Services Company As Transition Steering Committee member: Devised go to market strategy with existing alliance partnerships post divestiture. Negotiated new organization agreements replacing those developed in broader partnership with prior enterprise structure.      Restructured Business Development and Service Teams interlock and deal in take process mapping reducing SME identification times instituting 24hr SLA for each service line Multi-national Consumer Brands Manufacturer & Distribution Company As the Lead Business Development Executive for an IT enterprise outsourcing engagement, responsible for coordinating the deal team across all service areas, conducting cost analysis, and managing customer relationships. Credited with successfully negotiated a seven-year IT outsourcing contract with a total contract value of $580 million, including an option for a two-year renewal following the initial five-year term. The scope of services encompassed x86 and UNIX server administration, data storage, network administration, security operations, Level 1 and Level 2 IT help desk support, data center facilities management, SAP Basis, and cloud services management.​ ​ Global Business & Professional Services As a Technical Business Development Executive, responsible for coordinating and advising a 30-person team assigned to respond to an RFP for outsourced legacy IT enterprise services. Our focus included analyzing internal customer costs, modeling solutions for each service tower, calculating ARC/RRC, evaluating and selecting delivery partners, and finalizing the deal structure for areas like mainframe, storage, x86 compute, network administration, helpdesk, and NOC/SOC operations, along with Cloud Infrastructure as a Service Management. Our financial model incorporated triggers for operational maturity and innovation, which aimed to minimize the infrastructure footprint and assist the customer's shift from data centers to the cloud. Our proposal led to a 5-year contract valued at $310 million. ​ Global Software Services & Devices Company Devised strategy and spearheaded the bi-synchronous transition of business applications between Hyper-V based private and public clouds through the Microsoft Service Center ITSM platform. This enabled end customers to leverage Microsoft Azure's Infrastructure as a Service (IaaS) and Platform as a Service (PaaS). The approach provided customers with an alternative to address the over-provisioning of platform licensing through Microsoft Enterprise Agreements, which reduced audit complexity and increased Azure Cloud utilization by 15% in its inaugural year. ​ ​ World's Largest Auction & Consignment Sales Company Lead Architect for a comprehensive IT outsourcing solution designed to reduce IT infrastructure costs and refocus resources on core business functions. Developed a strategy leveraging shared resources for commoditized support tasks and dedicated resources for level 3 technology-specific support and engineering. The primary activity for higher-level resources at the engagement's onset was to stabilize and rationalize operations. This included developing and transitioning recurring support procedures to mid- and lower-level resources and implementing a negotiated transformation program aimed at increasing standardization and reducing infrastructure through convergence or system re-platforming. Additional opportunities for cost reduction were identified post-implementation, with business cases developed for subsequent projects. The scope of work included ITSM (Helpdesk and Desktop Support), NOC operations, Network and Security (Voice, Video & Data), Windows and UNIX administration, Messaging administration, AS400 administration, MS SQL and Oracle Database administration, and Storage Management. The managed services engagement reduced the client’s IT support costs by 32%, valued at $31 million over five years, with a consulting services portfolio valued at $18 million. Results included a 43% reduction in operational expenses worldwide, a 68% reduction in phantom bidding via two-factor authentication, and approximately a 31% increase in sales through the online bidding platform. ​ Global Systems Integrator & Managed Services Company Lead Architect for creating an IT Infrastructure/System as a Service product offering (predating the more commonly known Software as a Service). Marketed the service provider's software products and hosted infrastructure to prospective clients as an end-to-end service. System and business processing offerings included, but were not limited to, supply chain, resource management, inventory management, and healthcare claims management. Developed standard scalable builds for the infrastructure that could be rapidly deployed at effective cost points. Solutions included the use of public and/or dedicated cloud, as well as V-Block platforms, based on the size and scale of a prospective client's operations and regulatory requirements. ​ Worldwide Major Media Company Lead Architect for the Outsourced Service Model for Level 1 and 2 Infrastructure Support. Developed a solution to support all core business systems, primarily leveraging a shared remote infrastructure management (RIM) support model, and migrated IT help desk services from California to the Philippines. The solution yielded 47% savings in its first year, with an additional 8-11% savings over five years due to increased operational efficiency and transformational efforts. ​ Global Systems Integrator & Managed Services Company Lead Architect for integrating services with a recently acquired real estate portfolio management company’s India based operation. Responsible for leading the IT infrastructure support effort for the company’s remaining North America operations. Devised managed services solution for all ITSM internal and external customer infrastructure support functions. Solution included resources deployed at the company’s California and Dallas based offices as well as the acquired customer’s Hyderabad location. Ratio of offshore to onsite resources, 83 to 17% respectively. Achieved a 28% r profitability model while working within an offshore blended rate of $19 per hour.         Global Pharmaceutical Company Developed Virtualized Oracle Agile PLM Solution and hosted support for diabetes care clinical trials systems. Solution components included all environments from test through validation and production hosted between two data center facilities located in North America and The United Kingdom, deployed data replication strategy leveraging Oracle 11G Enterprise database platform with a DataGuard broker supported by EVPL synchronous replication; integrated functional, operations, infrastructure and application support procedures to develop a complete set of standard operating procedures (SOPs) aligning with 21-CFR Part 11 regulations. Since production deployment, the applications and infrastructure have maintained an availability SLA of 99.99%.          Canada-based Mobile Telecommunications Company  Developed Virtualized Oracle e-Business Suite Global Hosting Solution for a rapidly expanding mobile communications company in Central & South America and Africa. The most complex software solution deployed by the company at the time. System components included Oracle e-Business Suite, Hyperion Planning Plus, Business Intelligence and SOA application components; Oracle 11G RAC Enterprise Database. High level solution components included Canada and UK based hosting for dedicated cloud infrastructure provisioned on VMWare ESX platform supporting Oracle RHEL, CDN services, hybrid (shared \ dedicated) managed services included 24x7 proactive monitoring for the hosted infrastructure, application and database layers, Levels 1 through 3 application and database functional support. System was deployed globally at the mobile provider’s retail outlets as well as corporate offices in Central & South America countries including Guatemala, El Salvador, Honduras, Colombia, Bolivia and Paraguay. Deployments expanded to the African continent in 2013. including the following countries: Ghana, Democratic of Congo, Mauritius, Rwanda, Senegal, Chad and Tanzania. ​ Global Pharmaceutical Company Developed a Dynamic Virtual Server Provisioning Solution for a global pharmaceutical company's system testing environment, aiming to cut relative support costs for its application testing infrastructure. Utilizing standard Testing Environment Management Services (TEMS), a strategy was crafted to implement support services within a dedicated hosted cloud architecture. Through internally developed dynamic provisioning tools and tailored workflow automation, developers could deploy testing environments on-demand in a consumption-based platform model. Support services were rendered solely for the number of active virtual servers. Outcomes included expedited deployment and decommissioning of test environments, alongside a 58% reduction in support costs. This deployment of TEMS in the cloud was a pioneer in using the in-house dynamic provisioning and monitoring system. ​ Global Telecommunications Company Developed a fully branded infrastructure support model for a managed unified communications and call center devices \ applications. Model considered 1.5 level support for the provider’s internally developed systems and full support of Cisco, Nortel and Juniper components leveraged by its end clientele. Highlights included integration of provider’s device management and alerting systems with a shared internal end point management platform, client custom reporting and progressive transition of support services to offshore global shared services organization. Results include 47% reduction in the cost of end client support services and an expanded portfolio of support capabilities from current state. Managed Windows, UNIX & Linux based systems, Managed Windows Active Directory and Exchange Servers. ​ National Life, Property & Casualty Insurance Company Transformed end user computing support and operations model via introduction of a Virtual Desktop Interface, (VDI) architecture and self-help portal. Results after implementation and adoption were a 40% Reduction in level 1 service desk support contacts. Reductions and Contacts and level 2 desk side escalation volumes paid for transformation costs in 2.5 year.​ Reduced network operating center costs via expansion of offshore responsibility and implementation of a new data backup and server imaging solution. Results achieved an immediate reduction in human resource costs by 15% through transition and re-allocation of responsibilities. Data backup solution saw failures reduced by more than 50% with remaining failures corrected at process restart. Developed blueprint for consolidating overlapping IT operations, infrastructure and systems resulting from recent acquisition. Operative results for year 2010 achieved expense reductions in excess of 30% Devised a co-sourced managed services solution and long-term plan for transitioning datacenter services and IT operations. Projected savings results, ~ 60% over a 5-year period with first year savings achieved in excess of 21%.  ​ Data Center Outsourcing & Applications Management Services Provider Re-engineered sales engineering and pursuit processes resulting in reducing the cost of sales by 30%, Unitized pricing, created bundled solutions, identified internal SMEs and developed standard response templates for RFPs.  Increased midsize SAP customer base by approximately 35% by developing standardized SAP offering that increased speed to market for ERP Managed Services offering. Spearheaded introduction of virtual tape library and data de-duplication solutions as new IT Outsourcing services offering, effectively reducing backup times by ~40% while increasing data recovery service level agreement conditions to 24-48 hours from 72. Saved key $55M global account by developing solution to convert IT Help Desk and Desk Side support from Professional Services model to managed services solution. Reduced client cost by 35% and increased annual managed services revenue by 20%. ​​ Global Heavy Equipment Manufacturer Instrumental in closing over $38M agreement by architecting solution to consolidate 3 data centers for a global construction and gardening equipment manufacturer headquartered in Sweden. Strategy included server virtualization using VMware and ERP systems consolidation onto an IBM P series platform. ​ UK-based Retailer Led pursuit of $20M contract to outsource the IT data center operations and fully managed ERP services of a large UK-based retailer. Assisted in negotiating 10,000 square feet of data center space and 200 megawatts of power in High Bridge UK and similar facilities in Bilbao Spain. Noted as first and to date, expanding data center footprint to Europe. ​ Pharmaceutical Company - Cancer focused Developed $5M data center hosting solution for a pharmaceutical company. Implemented standard operating procedures for 21 CFR Part-11 compliance, including separate validation environment. Solution leverages Oracle RAC & Dataguard and includes pairing with Microsoft Clustering and Oracle Cluster Ware to provide 99.95% uptime. ​ Global Multi-media & Entertainment Company Led the development of a comprehensive IT outsourcing solution valued at $395 million, encompassing Data Center services, application support, security, storage, and managed services. The strategy for the solution facilitated divestiture initiatives and aimed to reduce IT expenses by as much as $10 million. ​ Telecommunications Equipment Company Collaborated with clients and vendors to create a managed services strategy for a newly implemented interoperability communications platform aimed at the public sector. Successfully outlined a solution to transform radio frequencies into IP architecture, enabling municipalities to communicate amongst themselves in emergencies. ​ Large Multi-National Consumer Electronics, Entertainment Software & Appliances Retailer Led a significant transformation initiative aimed at reducing SG&A expenses across three Data Centers, the Corporate Desktop environment, and all retail outlets. Directed a team of 45 through seven project managers to transition legacy applications to an open systems environment, consolidate superfluous applications, servers, storage, and network infrastructures, design a disaster recovery plan, and fully integrate the data network infrastructure to support the acquisition of a competitor in Canada. This initiative successfully yielded over $12 million in annual savings and reduced financial risk. ​ Global Pharmaceutical Company Led a global team of 15 to define, plan, and implement infrastructure and processes, transitioning human resources, procurement, finance, accounting, and application support services to six offshore locations. Oversaw the expansion of global WAN infrastructure, including DS3 circuits, 20 mg VPN with auto-failover, and Nortel client VPN as a third-tier connectivity option; the deployment of Citrix and VMware/Virtual Desktop Interface; and the design of a global IVR and voice distribution system servicing six delivery centers across three continents in 12 languages. Formulated an integration strategy for the client's planned MPLS deployment to cut voice transport expenses. Achieved delivery of all technical services 90 days before the go-live date, adhering to contractual terms and circumventing up to $10 million in penalties. This approach enabled the effective outsourcing of all pertinent business applications and processes to six managed offshore delivery centers. ​ Worldwide Express Freight Delivery Company Devised a strategy to address performance issues in hosting support, stemming from the rapid growth of the user base. Reorganized the team, overhauled the storage framework, and introduced a specialized role for operations management. This approach led to improved application performance and heightened customer satisfaction. ​ Nationally Recognized Accounting & Business Services Firm   Effectively increased portfolio of services for key client. Oversaw the integration of applications and systems in support of acquisition and build out of WAN infrastructure. Strategy reduced overall costs. ​ Global Retailer - Written Media Managed the consolidation, upgrade and migration of client’s back-end Data Center operations to co-lo \ outsourcing facility, consisting of more than 300 applications and database servers. Designed and oversaw the server count reduction by 25% and complete relocation of services with zero disruption to business operations. ​ Worldwide Express Freight Delivery Company Partnered with client to implement and ultimately migrate eBusiness application to fully managed hosting environment. Solution reduced customer support costs by 30% within 1st year of production.​